One Night @ the Call Center
From Wikipedia, the free encyclopedia
One Night @ the Call Center or
ON@CC is a
novel written by
Chetan Bhagat and first published in 2005. The novel revolves around a group of six
call center employees working in Connexions
call center in
Gurgaon,
Haryana.
It takes place during the span of one night, in which all of the
leading characters confront some aspect of themselves or their lives
they would like to change. The story takes a dramatic and decisive turn
through a literal
deus ex machina, when the characters get a phone call from
God.
This is the second best-selling novel from the award winning author after
Five Point Someone - What not to do at IIT!.
About Chetan Bhagat
Chetan Bhagat is a popular Indian speaker, columnist in major news
dailies, and an author. When he’s not busy writing novels, he serves as a
motivational speaker.
Bhagat has authored other bestsellers.
Some of his works include:
Revolution 2020
Five Point Someone
Three Mistakes of My Life
Two States
He has a very light-hearted and lucid style of writing and his books
are often well received, thanks to their cinematic plots and interesting
characters.
Chetan Bhagat is a graduate from IIT-New Delhi and a post graduate from
IIM - Ahmedabad. After enjoying a successful investment banking career,
he married Anusha Suryanarayan, whom he met during his post graduation.
They are blessed with twins.
Synopsis
The book begins with a
frame story which recounts a train journey from
Kanpur
to Delhi. During the journey, the narrating author meets a very
beautiful girl. The girl offers to tell the author a story on the
condition that he has to make it his second book. After a lot of
hesitation, the author agrees. The story within the story, which
comprises the bulk of the book, relates the events that happen one night
at a call center. Told through the eyes of the protagonist, Shyam, it
is a story of almost lost love, thwarted ambitions, absence of family
affection, pressures of a patriarchal set up, and the work environment
of a globalized office. Shyam loves but has lost Priyanka, who is now
planning an
arranged marriage
with another; Vroom loves Esha. Esha wants to be a model, Radhika is in
an unhappy marriage with a demanding mother-in-law, and military uncle
wants to talk to his grandson; they all hate Bakshi, their cruel boss.
Claimed to be based on a true story, the author chooses Shyam Mehra (
alias Sam Marcy) as the narrator and
protagonist, who is one among the six call center employees featured.
Book Summary of One Night @ The Call Center
One Night @ The Call Center is the story of six colleagues from a
call center who spend a night together, one that they’ll forever
remember. Bhagat portrays the issues faced by a section of the Indian
society and how people deal with their problems.
Summary of the Book
Chetan Bhagat’s second novel,
One Night @ the Call Center, is
based on a group of people working at a call center who have a chance
encounter with God. The book describes a bunch of completely different
characters with differing aims and ambitions, and how they pull
themselves together and resolve these issues finally.
Shyam, Priyanka, Vroom, Esha, Radhika and Military Uncle are colleagues
in a call center. An unfaithful husband, a scheming boss, apathetic
grandchildren and a forced engagement are just some of their collective
problems, and when the gang decides to take some time off work, a freak
accident leads to a precarious situation – one that’s life altering.
In his trademark style, Bhagat fiddles around with issues like battered
ambitions and the poignant aspect of love. The book was converted into a
movie by Atul Agnihotri and was re-christened as
Hello. It released in October 2008, and starred Salman Khan, Katrina Kaif, Gul Panag and Sharman Joshi.
Major themes
The themes involve the anxieties and insecurities of the rising Indian
middle class,
including questions about career, inadequacy, marriage, family
conflicts in a changing India, and the relationship of the young Indian
middle class to both executives and ordinary clients whom they serve in
the U.S.A. There is an aspect of
self-help
in the book as the author invites readers to identify aspects of
themselves and their lives that make them angry and that they would like
to change. One of the salient features of this novel is that all the
characters experience a dramatic and disturbing event during the night
when they receive a call from God, and all use this moment to re-examine
their own lives.
- Shyam's woes
Shyam is very upset to learn that Priyanka is engaged to a person called Ganesh Gupta, who works at
Microsoft in the
US
because he had dated priyanka for a long time and the two had engaged
in sex . To add to his woes, he is horrified to learn that Bakshi had
cheated him, and Vroom, by submitting the
Troubleshooting Website to the Boston centre as his own without crediting him and Vroom.
- Priyanka's woes
Priyanka is first happy when she is engaged to Ganesh Gupta, who
works for Microsoft but becomes furious when she hears that her parents
have planned her marriage the very next month, which she feels is too
early. Both her mother and Ganesh press her to agree to this proposal.
She is even more saddened by the fact that Shyam was
eavesdropping
on her conversation with Ganesh. When Vroom and Shyam show her that
Ganesh had forged his pictures to hide his baldness, she disapproves
Ganesh for having cheated her.
- Esha's woes
Esha had earlier done a
compromise by sleeping with a designer
to get a modeling contract. However the guy turned out to be
opportunistic as he betrays her by telling her she can't become a model
due to her height. He also tries to console her by sending her some
money. Esha feels terribly betrayed and tries to suppress the mental
pain by inflicting herself with physical pain by purposely cutting her
skin.
- Vroom's woes
Vroom is shocked to learn that Bakshi has cheated him and Shyam by
submitting their work as his own. To add to his miseries, he overhears
Esha telling the other girls that she had slept with a designer to get a
modeling contract.
- Radhika's woes
Radhika, who loved her husband very much, is shocked to learn about
his dark side. When Vroom calls up her husband portraying as a
radio jockey
and asks him to dedicate roses and a song to someone special, he
chooses his girlfriend Payal over his wife. Radhika who listens to this
gets terribly upset as her husband has betrayed her.
- Military Uncle's woes
Military Uncle tries to be nice to his son and grandson. But when he
sends some pictures via mail to his grandson, he loses his cool and asks
him to keep out of his life. This leaves Military Uncle heartbroken.
- Phone call from God
The phone call from God is one of the salient features in the novel.
The author has represented god as a friendly figure rather than a boss.
He is shown as speaking in modern English rather than the stereo-typical
pure English or Latin that one usually encounters God saying. The
circumstances in which the characters of the novel get a phone call from
God is discussed in the next paragraph. In order to cheer themselves
up, all the lead characters of the novel decide to go and enjoy at a
night club. After enjoying for a while, they leave for office. Midway
through the journey, Vroom starts to feel nauseated after drinking
alcohol and so they stop and venture out. Vroom throws up and also
breaks the window-pane of a shop thus spreading an alarm. They rush out
of the place in fear. While returning, they face a life-threatening
situation when their Qualis crashes into a construction site hanging
over a mesh of iron construction rods. As the rods began to yield
slowly, they started to panic. They are unable to call for help as there
is no mobile phone network at that place. In this situation, Shyam's
mobile phone starts ringing. The phone call is from God. He speaks to
all of them and gives them suggestions to improve their life. After
that, God also advises them on how to get their vehicle out of the
construction site. The conversation with God motivates the group to such
an extent that they get ready to face their problems with utmost
determination and motivation. Meanwhile Vroom and Shyam hatch up a plan
to throw Bakshi out of the call center and prevent the closing of
Connexions call center, whose employees are to be downsized radically.
When they emerge out of danger, they have clear-cut goals in their mind.
On returning to the Call Center, they carry out their plans with
dexterity.
Translation
This book has been translated into
Hindi and is published by
Prabhaat Prakashan.
[1]
[citation needed]
Film adaptations
Main article:
Hello (film)
Noted
Bollywood film director
Rohan Sippy had bought the rights from the author Chetan Bhagat, but later Sippy let the rights pass on to director
Atul Agnihotri, brother-in-law of Salman Khan. The movie version of the novel is titled as
Hello
starring Salman Khan, Sohail Khan, Arbaaz Khan, Amrita Arora, Katrina
Kaif, Gul Panag, Sharman Joshi. Hello was released on 10 October 2008 to
average to bad reviews and did poor business especially in multiplexes
of big cities and was declared flop as it did 5 crore business in the
first 2 days itself.
books review and critics comments